Wednesday, November 12, 2014

Have you ordered your Lighting and Sound kit yet?

Don't leave it too long or everything will be booked out

It's a given that your Christmas show may not be as big as a spectacular as the one in the video below but it won't look or sound good without working equipment or the extra lighting and sound kit that you normally need.

Disney's "Frozen Wish Holiday show" from YouTube

If you've not ordered yet and think there's plenty of time, you may end up being disappointed... 

There's no such phrase in our vocabulary as "Too early to book hire" especially when we already have  bookings for February and November 2015!! 

If you know you've got issues with your sound, lighting or stage drapes then you should really give us a call now so that we have time to get someone to you and sort it out! If you only want hire and you know when you need it - then give our hire desk a call too - you can reach all of our departments on 0121 778 6400!

Friday, November 07, 2014

Delivery charges in our online shop

"Why is it so expensive?"...

It's a question we're often asked by some of the customers to our online shop (if you didn't know we had one - then have a look here) when a lot of eBay sellers and other companies offer free carrage?

The simple answer doesn't exist to be honest - we're not yet shipping stuff out of Birmingham in such large quantities that we can find a carrier we believe in that will offer us the kind of deal that larger companies can take advantage. Nor do we get such good deals on some of the stock that we buy so that we can "hide" the price of delivery in the advertised price. If we tried to do that today so that we could offer "free delivery" then our prices would take a jump upwards and we'd be more expensive than most.

We find that for many of our customers, having items delivered via UPS with a tracking number and next day delivery means they get their order in a timely fashion. It also means that we're not cutting corners this end and you can still call us and talk to someone who can discuss your question with a certain amount of confidence that we're giving the correct advice.

Economy Delivery

We do recognise though that for some customers buying small items - the cost of the UPS delivery is prohibitive, we have therefore decided to offer a "UK Economy" delivery option for items that we can comfortably post e.g sticks of makeup, single capsule style lamps or a roll of PVC tape. Being an "Economy" service we will be using second class post so items can take up to 7 working days to be with you.

We do have many of the smaller items in stock in our shop in Birmingham so if you're local - you might consider calling over to say "Hello" as well (and there's a Greggs next door too!). It might also be worth considering that buying some items from our online shop and having them delivered by UPS can work out cheaper than having the same item delivered on one of our vehicles!

The Checkout system on our shop will still offer the option of a UPS delivery and price the delivery accordingly - it will also recognise when larger items are in your basket that will exceed the limit of our Economy service and adjust the price accordingly.

We're always looking at ways we can save our customers money, we don't like delivery charges either but sadly they're a factor in online shopping these days. All that we can offer as mitigation is that we're knowledgeable, happy to help when we can and nice people to deal with when you have a question.

Thursday, November 06, 2014

The Purple Light of Hope

Fighting Pancreatic Cancer

We were recently approached by an old customer of ours about making a donation to a charity he was actively supporting - instead of money he wanted help lighting a building. Always up for a challenge - especially where lighting stuff outdoors is concerned - remember when Ian got carried away and turned Lady Godiva in Coventry pink?

Breast Cancer Awareness event in Coventry
We were only too happy to help especially as we wouldn't be the one's getting blown around on a cherry picker - the result was this...

If you'd like to know more about the event and perhaps offer your support to a local campaign then have a look here.